Customer Supporter US (human)

About us

CopeCart is a fast-growing start-up headquartered in Berlin, Germany, with our Product Development & Support Center in Lviv, Ukraine. Our focus is on selling digital products like e-books, coaching, online seminars, tickets etc. With our diverse and international team, CopeCart is already present in many countries to provide our customers with best-in-class e-commerce solutions and the best possible customer experience.

We enable our vendors to forget the tedious and time-consuming paperwork and focus entirely on their business goals. Our sales platform sees itself as a full-service provider that supports the vendor in all phases of the process - from setting up the product, through sales, payment processing

and accounting, to the subsequent analysis of comprehensive statistics. We stand for flexibility, creativity and start-up mentality.

To expand our Customer Support Team in the US, we are offering you a position in Customer Supporter as soon as possible.

This is your mission as a Customer Supporter:

• You are the contact person for business customers
• Answer inbound customer requests and document relevant case information
• Ensure excellent customer satisfaction
• Respond appropriately to customer escalations and escalate issues to higher tiers of support as defined and documented
• User support via chat function

Your requirements:

• Native (or near native) in English
• Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
• Demonstrate patience when communicating and solving issues
• Treat all data and personal information with utmost confidentiality

Your Benefits

• Varied challenges with a high degree of personal responsibility
• 100% remote, but mainly together with us
• Collaboration in an ambitious & passionate team
• Regular team events and flat hierarchies
• Competitive compensation
• An open and dynamic working environment with regular coffee-talks, flat hierarchies 
• New challenges every day offer you the opportunity to contribute your ideas and help shape your own development.
• And last but not least: a lot of fun, committed colleagues and flexible working hours